We're here for you!

In these unprecedented times, we want to keep you informed of the steps we're taking to keep our employees, customers and community safe.

Here are the measures we're taking in our stores to ensure that together, we're safely and comfortably navigating this new normal.  Even from a distance.


  1.  ALCANNA team members who exhibit symptoms are required to stay home and follow local health authority guidance.  All team members are required to participate in ALCANNA's internal COVID-19 process.
  2. Instituted mandatory full cleaning and disinfecting protocol at all stores with high-touch surfaces being cleaned on an ongoing basis throughout the day.  
  3. ALCANNA team members are required to practice proper hand hygiene and use hand sanitizer regularly.  Gloves are available to team members who wish to wear them.
  4.  ALCANNA team members, contractors and vendor representatives are required to wear a proper mask and customers are required to wear a face covering while in our stores.
  5. Put in place a company-wide COVID-19 Hotline and incident reporting protocol and each team member's status is reviewed by the COVID-19 Response Team:  1-855-702-7400 opt. 6 | COVID19@ALCANNA.COM
  6. Put prominent signs at our entrances telling customers with symptoms they must not enter.
  7. Displayed signs around stores reminding customers to practice physical distancing and markers have been put on the floor near the tills.
  8. Installed plexiglass shields at tills in all stores to provide team members working at the tills an extra barrier between them and customers.
  9.  Prohibited all tastings and events.
  10.  Restricted hours of operation in some locations. These hours of operation will continually be reviewed and will be changed to meet team member needs and in response to customer demand.
  11. Limited occupancy in some high volume locations.