We're here for you!

In these unprecedented times, we want to keep you informed of the steps we're taking to keep our employees, customers and community safe.

Here are the measures we're taking in our stores to ensure that together, we're safely and comfortably navigating this new normal.  Even from a distance.


  1. Instituted mandatory full cleaning and disinfecting protocol at all stores as of March 12, 2020 with high-touch surfaces being cleaned on an ongoing basis throughout the day.
  2. Effective March 13, 2020 ALCANNA employees who exhibited symptoms or were uncomfortable coming to work were permitted to stay home for 14 days to self-isolate.
  3. ALCANNA put in place a company-wide COVID-19 Hotline and incident reporting protocol and each team member's status is reviewed by the COVID-19 Response Team:  1-855-702-7400 opt. 6 | COVID19@ALCANNA.COM
  4. Restricted hours of operation in some locations. These hours of operation will continually be reviewed and will be changed to meet team member needs and in response to customer demand.
  5. Prohibited: public use of washrooms; stopped all tastings and events; put prominent signs at our entrances telling customers with symptoms they must not enter.
  6. Signs will be displayed around the store reminding customers to practice social distancing and markers will be put on the floor near the tills.
  7. Installed plexiglass shields at tills in all stores starting immediately to provide team members working at the tills an extra barrier between them and customers.
  8. Secured multiple new sources of hand sanitizer for our employees.
  9. Provided gloves for those team members who wish to wear them.
  10. Limited occupancy in some high volume locations.
  11. Offering click and collect services via at the majority of our cannabis locations.